ONLINE RETURNS POLICY

We hope you are delighted with your Style on Point purchase. To ensure you have a pleasurable shopping experience we have a 14 day returns policy for Australian customers & a 30 day returns policy for International customers. If you purchase an item which does not suit or fit we offer a Store Credit Note which has a 3-month expiry date.

 

RETURNS PROCEDURE

We do not offer refunds for change of mind, wrong decision or incorrect size. 

An exchange or credit note (valid for 3 months) will be issued on full priced items, should they meet the below requirements:

  • Garment/s need to be returned & received by us within 7 days of you receiving your item.
  • Garments must be returned new, unused and with all designer tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted.
  • Failure to return items via the above advice will result in the item not being eligible for an exchange or credit note. If your return doesn’t meet our returns policy it shall be returned to you & you will be liable for the return postage costs
  • We do not credit original shipping costs unless the item is faulty or there was a dispatch error by Style on Point.
  • All shipping costs will be at the expense of the customer unless an item is faulty.
  • We do not accept returns/credits/exchanges on:
    • Sale items
    • Swimwear
    • Intimates
    • Jewellery

If your order is a PRE-ORDER or CUSTOM ORDER from a third-party designer we are not able to accept the item back as an exchange, credit note or refund.

 

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you receive an item that you believe has a manufacturing fault, we must receive an email within 24 hours of you receiving the item. Please email customercare@styleonpoint.com.au & provide us with a picture or two showing the defect/fault to speed up the process. 

In accordance with the Australian Competition and Consumer Commission if the garment you have purchased has a minor fault then we have the right to repair the fault to the product and provide you with the same product. If we believe the fault cannot be repaired then we will aim to provide you with a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.

Email returns@styleonpoint.com.au with:

  • Your name
  • Invoice number
  • The reason for your return
  • Images if you believe your item has a manufacturing fault

We must receive your product back within 7 days of you receiving your item to be eligible for a store credit.

 

IMPORTANT INFORMATION 

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels. 

A customer loyalty voucher can not be redeemed on an exchange purchase or in conjunction with any other offer. 

 

Our full in store policy can be located at our Terrigal boutique 

Shop 3/6 Campbell Cres, 

Terrigal NSW 2260